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Public Information

Oswego County COVID-19 Hotline:
Please call 315-349-3330 for more information about the Coronavirus.

New York State COVID-19 Hotline:
Please call 1-888-364-3065 for more information about the Coronavirus.

Upstate University Hospital's Regional Triage Line for COVID-19 (available from 7 a.m. until 11 p.m.):
Please call 315-464-3979 for more information about the Coronavirus.

New Yorkers can call the COVID-19 Emotional Support Hotline at 1-844-863-9314 for mental health counseling.

General COVID-19 Information:
The Oswego County Health Department is actively monitoring an outbreak of respiratory illness, called coronavirus disease 2019 (COVID-19), caused by a novel (new) coronavirus that was first detected in Wuhan, Hubei Province, China. There are thousands of confirmed cases in a growing number of countries internationally and the virus is spreading in the United States.

Symptoms of COVID-19 include (CDC): 

  • Cough
  • Shortness of breath or difficulty breathing
  • Fever (100° Fahrenheit or above)
  • Chills
  • Repeated shaking with chills
  • Fatigue
  • Diarrhea
  • Sore throat
  • Headache
  • Muscle or body aches
  • Congestion or runny nose
  • Nausea or vomiting
  • New loss of taste or smell
If you are experiencing any of the symptoms listed above, have been in close contact with a person known to have COVID-19, or have recently traveled from an area with ongoing spread of COVID-19, stay home and call your doctor. If you are experiencing difficulty breathing, please call 911 and make them aware of your travel history or contact with a confirmed case. If you do not have a healthcare provider, please call the Oswego County COVID-19 Hotline at 315-349-3330.

Protocol for Testing - New York State Department of Health

As announced by Governor Andrew M. Cuomo, diagnostic and/or serologic testing for COVID-19 may now be authorized by a health care provider for any New Yorker who resides or works within the state given the dramatic increase in testing capacity.

To support the statewide coordinated testing prioritization, health care providers can authorize any New Yorker for testing, but may consider the following prioritization when ordering a COVID-19 test:

  • Symptomatic individuals, particularly if the individual is part of a high-risk population, including persons who are hospitalized; persons residing in nursing homes, long-term care facilities, or other congregate care settings; persons who have a compromised immune system; persons who have an underlying health condition; and persons who are 70 years of age or older.
  • Individuals less than 21 years of age who have symptoms consistent with Multisystem Inflammatory Syndrome in Children (MIS-C), which is also known as Pediatric MultiSystem Inflammatory Syndrome.
  • Individuals requiring a COVID-19 test for medical care, including being tested prior to an elective surgery or procedure, or individuals who are pregnant and their designated support person.
  • Individuals who have had close (i.e. within six feet) or proximate contact with a person known to be positive with COVID-19.
  • Individuals who are subject to a precautionary or mandatory quarantine.
  • Individuals who are employed as health care workers, first responders, or in any position within a nursing home, long-term care facility, or other congregate care setting.
  • Individuals who are employed as essential employees who directly interact with the public while working.
  • Individuals who are employed by an essential business (e.g. food production, medical supply manufacturing) or any business that has been designated to “reopen” in certain regions of the state (e.g. Phase 1, Phase 2, Phase 3, or Phase 4 of the State’s New York Forward plan).
  • Individuals who participated in recent protest activities that occurred in localities around New York State.
  • Individuals who present with a case where the facts and circumstances – as determined by the treating clinician in consultation with state or local department of health officials – warrant testing, or other criteria set forth by NYS DOH (e.g. place of residence, occupation).
Testing for Essential Workers in New York State
*Questions about testing can be directed to the Oswego County COVID-19 Hotline at 315-349-3330.

Guidance on Face Coverings in Public: please click here.

Guidance for Essential Businesses
To file a complaint about any type of violation, please go to the New York State COVID-19 'New York on PAUSE' Enforcement Task Force Violation online form or call 1-833-789-0470.

If you are an employee who would like to file a complaint against your employer about non-essential businesses that are continuing to operate, please visit the Department of Labor’s Complaint Form or call 1-888-469-7365.

To report a business not complying to the Governor's Executive Orders please call 212-416-8700.

Anyone can call the OCO Crisis Hotline 1-877-342-7618 with questions about housing, needing information or referrals or need help finding food and other basic supplies.

Emotional Support Resources: click here.

Food Pantry:

Catholic Charities: 808 West Broadway Fulton, NY 13069
Monday-Friday 8:30am-11:30am and 1pm-3pm
*If you cannot access the pantry but are in need of food, please call 315-598-3980 and ask for Community Services to set up a delivery.

Please click here for a list of places where families can get food, around the county, and also other resources that families may be seeking.

Oswego County's Mobile Food Pantry.

For more information, please visit CDC's COVID-19 page.

OCO's Insurance Navigator Program.

National Grid Assistance for Vulnerable Customers